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Returns

Insect Monitoring Systems

SALES:  503-342-8611 971-998-8248

FAX: 314-271-7297 Contact Us Polish Web Site Polski

It is our goal to meet the needs of our customers.  Towards meeting that goal, we do offer returns and refunds under certain conditions.

  1. Error by us.  If you receive the wrong product you may either choose to receive the correct product at no additional cost (including shipping) or opt to receive a full refund, including shipping.
  2. You can return unopened items in the original packaging within 14 days of your purchase.  Receipt or proof of purchase required.  If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.  Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return.  If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.  Only regular priced items may be refunded.  Sale items are non-refundable.  Shipping charges are non-refundable.

Please submit all refund requests via the Contact Us form, fax, or email

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